**Emotional Intelligence for Managers**
**Emotional Intelligence for Managers**
Location: Geelong
You know that moment when your high-performing team member suddenly starts missing deadlines, or when a simple status meeting turns into a heated argument between two departments? You're sitting there thinking, "I didn't sign up for this psychology stuff - I just want to get the job done." But here's the thing: managing people isn't just about spreadsheets and project timelines anymore. It's about reading the room, understanding what makes people tick, and knowing how to handle the messy human side of business.
Most managers get promoted because they're technically brilliant, not because they can navigate the emotional minefield that comes with leading people. One day you're solving problems with data and logic, the next you're dealing with someone who's upset because they feel overlooked for a promotion, or trying to figure out why your usually collaborative team has suddenly become defensive and territorial. Sound familiar?
**What this training actually does for you**
This isn't another fluffy course about "being nice to people." Emotional intelligence in management is about practical skills that help you read situations better, communicate more effectively, and make decisions that actually stick. You'll learn how to spot the early warning signs when someone's about to burn out, how to have those uncomfortable conversations without everyone walking away feeling worse, and how to build trust with your team even when you have to deliver bad news.
We'll cover real scenarios like managing someone who's brilliant but abrasive, dealing with team members who don't get along, and handling your own stress when everything's hitting the fan at once. You'll discover why some managers can get their teams to run through walls for them while others struggle to get basic cooperation, even when they're perfectly reasonable people.
The most eye-opening part? Understanding your own emotional triggers and patterns. Maybe you shut down when people get emotional, or perhaps you take criticism way too personally. These automatic reactions are costing you more than you realize - in team performance, in your own stress levels, and in your ability to move up in your career.
**What You'll Learn**
- How to quickly read what's really going on in team dynamics beyond what people are actually saying
- Practical techniques for having difficult conversations that actually solve problems instead of making them worse
- Ways to manage your own emotional responses so you can stay clear-headed during conflicts and crises
- How to give feedback that people can actually hear and act on, even when it's critical
- Methods for building psychological safety so your team feels comfortable bringing you problems before they become disasters
- Strategies for dealing with different personality types and communication styles without losing your mind
- How to influence and motivate people without relying on your position or authority
- Techniques for managing up - understanding and working effectively with your own boss's emotional style
**The Bottom Line**
At the end of this training, you'll have a toolkit that makes the people side of management feel less like guesswork and more like a skill you can actually develop. You'll know how to create an environment where people do their best work, how to handle conflicts before they explode, and how to build the kind of team that other managers wish they had. Most importantly, you'll understand that emotional intelligence isn't about being soft - it's about being effective. When you can connect with people on a human level while still driving results, that's when you become the kind of manager people actually want to work for.